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If you did not receive a password, please check your contact information such as fax, mobile number, addresses etc in the confirmation email sent to you after successful registration.

If all information is correct and you have still not received a password, please select the function "forgot password". After entering your username, we will send you a new password at the fax, mobile number or postal address entered during registration.

If you still have not received a password, send an email to:
We will be in contact with you shortly.

If an error occurred while entering the fax, mobile number, postal address, you do not need to register again. Send us an email at: and state the error to be remedied. We will contact you shortly.


We can help you

Our service number: 0 800 - 1 23 43 39 Mon - Fri, 8:00 am to 6:30 pm, free of charge from a German landline

From outside Germany: +49 221 - 9 76 68-0 fees apply

In case of problems, valuable information can be found in the area of FAQ.